TADS and Diamond Mind, leading providers of software, services and payment solutions to K-12 private schools, are excited to announce we are formally joining forces after a five-year partnership to expand our proven, integrated suite of best-of-breed solutions and award-winning customer service. Together, we are forming a new division, Education Brands, under MB Parent Holdings, LLC based in Knoxville, TN which has an extensive track record of integrating leading brands, accelerating product development and valuing excellence in customer service. Mike Barros, former CEO of Diamond Mind, will lead the new division which will continue to market and sell under both TADS and Diamond Mind brands.
The proven suite powers our schools with solutions for tuition management, admissions & enrollment, financial aid, school & student management, and campus-wide digital payment options – all working in concert to empower K-12 private schools to achieve educational, operational, and financial success.
In close partnership over the last five years, TADS and Diamond Mind delight 3,000+ schools and 500,000+ families today. Combined, the businesses have exclusively served K-12 private schools for 60+ years consistently earning satisfaction survey ratings over 96% year after year. In total, the partners securely, conveniently and transparently handle $3+ billion in digital payments for our schools annually.
“We are thrilled to combine our resources and expertise to deliver private schools a proven, integrated suite of best-of-breed solutions and world-class customer service. Together, we will help schools increase operational control and visibility, reduce cost, minimize risk and deliver a superior experience to students, parents and school staff – while continuing our commitment to unmatched customer service,” adds Jeremy Peyer, General Manager, TADS.
“As a combined force, TADS and Diamond Mind’s complementary strengths, including an extensive, vibrant partner ecosystem, make us the premier provider of cloud-based software and payment solutions to K-12 private schools – from tuition management services and school-managed tuition to solutions for online giving, admissions, enrollment, summer programs, PTA, purchase cards, and more,” said Mike Barros, President, Education Brands. “In contrast to other platforms, we offer schools choice, flexibility, control and customer service excellence as we continue to look for ways to augment our proven, integrated suite of solutions.”
For existing TADS and Diamond Mind schools, your existing Customer Service contract will remain the same with no change to who you call for assistance. For additional details and clarity, please reference the following:
- See Frequently Asked Questions below or
- Contact us directly at firstname.lastname@example.org for any general questions or
- Please use the following contact details for specific questions related to TADS and Diamond Mind:
- Sign up for the webinar “TADS and Diamond Mind – Joining Forces”
on September 21 at 2 pm ET | 1 pm CT | 11 am PT. Register here: https://attendee.gotowebinar.com/register/2606043045899163139
Q: Who should we contact with any support related questions?
Please use the same contact phone, e-mail, fax numbers you use today for TADS and Diamond Mind:
- TADS at 1.800.477.8237 or email@example.com
- Diamond Mind at 1.888.566.0945 ext 444 or firstname.lastname@example.org
Our award winning customer service will continue with the same great service you have grown to know, trust and rely upon over the years.
Please contact us directly at email@example.com for any general questions about joining forces!
Q: Will the existing customer service quality change?
There will be no change to the customer service quality at TADS or Diamond Mind. This is a classic case of not breaking something which works very well today. We highly value the support we offer schools.
Q: Who should we contact with any sales related questions?
For any sales related matters, please feel free to reach-out to your current sales representative (or call at 1.888.566.0945 ext 777).
We are happy to work with you to determine the best product/service to address any needs you may have and will do so with some of the most experienced individuals serving the K-12 school community.
Our primary goal is to help your school achieve educational, operational, and financial success.
Q: Why did you decide to “Join Forces for Schools?”
TADS + Diamond Mind decided to join forces because it is a natural evolution of our great partnership. We’ve been working together for years. Now that we are part of the same family, we can work together even more closely, to the benefit of our schools. In concert, we can offer our clients more choices and solutions for managing tuition, consolidating payments online and saving schools time and money. In addition, we will do so by continuing TADS and Diamond Mind’s stellar customer service. Long-term, we see tremendous potential for improvements in innovative technology and new products to benefit independent schools.
Q: Who owns the two companies now (TADS & Diamond Mind)?
Both TADS and Diamond Mind have been acquired by a holding company called MB Parent Holdings, LLC based in Knoxville, TN. The holding company is forming a new division called Education Brands which will manage both TADS and Diamond Mind and any other future K-12 education related companies.
The new parent company has an extensive track record of integrating leading brands, accelerating product development and delivering excellence in customer service. Mike Barros, who is the former CEO of Diamond Mind and a longtime member of the K-12 private school community, will lead the new division which will continue to market and sell under both TADS and Diamond Mind brands.
Q: Do you have any plans to integrate your software solutions?
As many schools already know, TADS offers a proven, integrated suite of best-of-breed solutions through “One Login” and “One Interface” including Admissions, Enrollment, Tuition Management, Financial Aid and Student Management System. Unbeknownst to many schools, working in partnership over the past five years, the TADS suite utilizes Diamond Mind for its payment processing solution.
Schools benefit greatly from tighter integrations so we will continue to explore areas of increased integration as a high priority to deliver a seamless customer experience for schools.
Q: Where do I go for more information?
We are 100 percent committed to the K-12 private school community and you can rest assured we will continue to take care of our schools, as we have in the past.
For more information, contact us directly at firstname.lastname@example.org for any general questions or use the following contact details for specific questions related to TADS and Diamond Mind: