We have started rolling out our improved ticketing and support system. This new system was created as a simple and lightweight tool for quick two-way communication between TADS employees and school administrators, while also serving to document requirements, issues and resolutions. Tickets are not only assigned generally, but also by product, family, student and any given task within products (billing, agreements, forms, etc.,).
We are very excited to make this available to our schools! We will continue to expand and refine this tool in the months to come to better serve both schools and their families.